Effective Date: January 1, 2025
Last Updated: October 1, 2025
Welcome to C2 Track ("Service"), operated by c2track ("Company," "we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.
These Terms apply to all users of the Service, including pharmacy owners, pharmacists, pharmacy technicians, and any other personnel who access the system on behalf of a registered pharmacy.
C2 Track is a web-based software service designed to help pharmacies track and manage controlled substances (Schedule II-V medications) for pharmacy inventory management. Our Service includes:
3.1 Account Creation: To use our Service, you must register for an account by providing accurate, complete, and current information, including your pharmacy name, license number, email address, and other required details.
3.2 Email Verification: You must verify your email address before accessing the Service. We will send a verification link to your registered email address.
3.3 Account Security: You are responsible for maintaining the confidentiality of your account credentials (email and password) and all user PINs. You agree to:
3.4 User Management: Pharmacy owners and administrators are responsible for creating and managing user accounts for their staff, assigning appropriate roles (Pharmacist, Technician, Manager), and promptly deactivating accounts when employees leave.
4.1 Free Trial: New users receive a 30-day free trial with full access to all features. No credit card is required during the trial period.
4.2 Subscription Plans: After the trial period, you must subscribe to a paid plan to continue using the Service.
4.3 Billing: Subscriptions are billed monthly in advance. All fees are non-refundable except as required by law.
4.4 Payment Processing: Payments are processed securely through Stripe. By providing payment information, you represent that you are authorized to use the payment method.
4.5 Payment Failures: If your payment fails, we will attempt to process payment up to 3 times. After 3 failed attempts, your account will be suspended. You must update your payment method to restore access.
4.6 Price Changes: We reserve the right to change our pricing with 30 days notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.
4.7 Cancellation: You may cancel your subscription at any time from your account settings. Cancellations take effect at the end of the current billing period.
5.1 Your Data: You retain all rights to the data you enter into the Service, including medication records, transaction logs, and user information ("Your Data").
5.2 License to Use Your Data: You grant us a limited license to use Your Data solely to provide and improve the Service, comply with legal obligations, and enforce these Terms.
5.3 Data Accuracy: You are solely responsible for the accuracy and completeness of Your Data. We are not liable for errors, omissions, or inaccuracies in Your Data.
5.4 Data Retention: We retain Your Data for as long as your account is active and for 30 days after account termination or subscription expiration. After this period, Your Data may be permanently deleted.
5.5 Data Export: You may export Your Data at any time through the Service's reporting features (CSV export).
You agree not to use the Service to:
7.1 DEA Compliance: While our Service is designed to assist with DEA compliance, you are solely responsible for ensuring your pharmacy's compliance with all DEA regulations, including 21 CFR Part 1300-1321.
7.2 State Pharmacy Laws: You are responsible for compliance with all applicable state pharmacy laws and regulations.
7.3 HIPAA: To the extent the Service involves Protected Health Information (PHI) as defined by HIPAA, we will enter into a Business Associate Agreement (BAA) with you. See our HIPAA BAA page for more information.
7.4 Not a Substitute for Professional Judgment: The Service is a tool to assist with record-keeping and does not replace professional pharmacy judgment or legal advice.
8.1 Our IP: The Service, including all software, designs, text, graphics, logos, and other content (excluding Your Data), is owned by c2track and protected by copyright, trademark, and other intellectual property laws.
8.2 License to Use: We grant you a limited, non-exclusive, non-transferable license to access and use the Service in accordance with these Terms.
8.3 Restrictions: You may not copy, modify, distribute, sell, or lease any part of our Service or included software, nor may you reverse engineer or attempt to extract the source code.
9.1 "AS IS" Warranty: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.2 No Guarantee of Accuracy: We do not warrant that the Service will be uninterrupted, error-free, or that all defects will be corrected.
9.3 Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, c2track SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
9.4 Cap on Liability: OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
You agree to indemnify, defend, and hold harmless c2track, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to:
11.1 Termination by You: You may terminate your account at any time by cancelling your subscription through the Service settings.
11.2 Termination by Us: We may suspend or terminate your access to the Service immediately, without notice, for:
11.3 Effect of Termination: Upon termination, your right to access and use the Service will immediately cease. We will retain Your Data for 30 days to allow you to export it, after which it may be permanently deleted.
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.
13.1 Governing Law: These Terms are governed by and construed in accordance with the laws of the State of [Your State], without regard to its conflict of law principles.
13.2 Arbitration: Any dispute arising out of or related to these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association's Commercial Arbitration Rules.
13.3 Class Action Waiver: You agree to resolve disputes with us on an individual basis and waive the right to participate in class actions or class arbitrations.
14.1 Entire Agreement: These Terms, along with our Privacy Policy and HIPAA BAA (if applicable), constitute the entire agreement between you and c2track.
14.2 Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
14.3 Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
14.4 Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
If you have any questions about these Terms, please contact us at:
By using C2 Track, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.